A unique 'click to call' project - Could usesome advice
- From: "Aloi, Christopher" <caloi (at) usadatanet.com>
- Date: Fri, 17 Feb 2006 11:55:55 -0500
Colin,
Thanks for your assistance.
Reading over your advice I seem to still be a bit
confused.
My agents are not on the Asterisk server; it appears in
your advice that my the call will travel this path:
WWW interface --> agent enters their DID, platform
to use, and termination DID --> AST calls agent --> Agent calls
termination DID
If my agents are not on the Asterisk server (believe
me, I wish there were) :) how will this work?
I need a way to pass both the desired termination DID
and the origination DID.
Maybe I missed something....
Thanks,
--
-- -- Christopher T. Aloi USA Datanet - Technical Support
Engineer 318 South Clinton Street Syracuse, NY 13202
C: (315) 569
4033 O:
(315) 579 7074 E: caloi (at) usadatanet.com -- --
--
You
create a context in your dialplan that accepts the DID to call as a variable
using the SetVar: syntax in your .call file. You then set up the context to call
your agent, and when they pick up, the context takes the variable you set in
your .call file as the dialstring argument for a subsequent Dial(). Once
the DID picks up, the calls are bridged together. Whatever web scripting
language you use writes the .call file, and you use POSTed arguments or
querystrings:
You
can see this in action at www.landmarkhomes.ca - click on any of
the pretty buttons that say "Call us now"
However, I have noticed that * 1.2.x will not wait for the caller to pick
up before executing the rest of the directives in the context - it keeps
executing regardless of the calling party's pickup status. Using * 1.0.x the
context will wait for the caller to pick up before placing the call to the
callee (i.e. executing the rest of the directives in the
context)
.call
file (shortened to relevant)
Channel: SIP/XXXX (if you are using SIP
phones)
SetVar: DID=XXXXXXXXXXX
Context: MyContext
[MyContext]
exten
=> s,1,Dial(ZAP/g0/${DID})
hth
Hello List,
I work for an IP communication provider in upstate NY
as the engineer assisting our technical support team.
We provide a number of different Telco systems to
residential subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call
system that will allow our agents to effortlessly place test
calls.
On a daily basis we place numerous (50-100) 'test'
calls to various locations in the US; these 'test' calls are routed using one
of three different phone systems:
1) The PSTN
2) Broadband phone platform one
3) Broadband phone platform two
I have an Asterisk server configured that can
terminate out three platforms listed above.
Our support agents are behind a Televantage ACD using
D-TermSeries E NEC phones.
Each agent has a DID and are permitted to receive
inbound calls on that DID.
Here is my goal:
Create a web application that will allow the agent to
enter the following information into a form:
1) The agents DID
2) The platform the agent wishes to terminate a test
call through (either 1,2,3 above)
3) The number the agent wishes to terminate to
My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station, pause,
and terminate to the selected DID using the selected platform. I also
thought about interacting directly with the AGI.
I can successfully generate the .call files, and ring
a station on the Asterisk server - the problem is the agents are not on the
Asterisk server.
Is there a way to use Asterisk to initiate these test
calls?
Is it possible to create a forwarding context to
handle this?
Any thoughts?
Thanks for the help!
Cheers,
--
-- -- Christopher T. Aloi USA Datanet - Technical Support
Engineer 318 South Clinton Street Syracuse, NY 13202
C: (315) 569
4033 O: (315) 579 7074 E: caloi (at) usadatanet.com -- --
--
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